HOW TO SHOP ONLINE
| REGISTRATION | Registered members enjoy convenience in services such as shopping. Member registration is free. |
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| SHOPPING | Use our online shopping cart. If our shopping cart doesn't work, please send e-mail to noro@erostika.net |
| PAYMENT | We accept Paypal and credit card. |
| Shipping cost | All orders are shipped via DHL or Express Mail Service provided by Japan Post. Shipping cost will be caliculated automatically. The weight includes packaging. |
| Customs/import duties | International Buyers – Please Note: Customs/import duties are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to your purchase. |
| ORDER CONFIRMATION |
You will receive ORDER CONFIRMATION e-mail from info@erostika.net. If you never received confirmation e-mail, please check your spam mail folder. |
| SHIPMENT | Please allow 3 business days for order processing and verification, and an additional 7-10 business days for delivery. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier. |
| COMBINE SHIPPING | We try to combine multiple orders on a single delivery if the shipping date is same. Then, we will refund the difference. If we can't combine shipping, we will not refund shipping cost. Or actual shipping cost is more expensive than you paid, we can't refund shipping cost even we combine shipping. |
| TO RECEIVE | Basically, your item will reach you within 7-10days. If you don't receive your item over 2 weeks, your item might be pending at custom or your local post office. Please check your item number and track it. DHL TRACKING JAPAN POST If you never receive the item and returned it to sender, we are not responsible for resending. We might need to ask you for shipping cost again if you want us to re-send it. |
| RETURN |
All sales are final. We will gladly exchange an item if it gets damaged during shipment. Before sending the item back,please e-mail at noro@erostika.net within 2 days of receipt of your shipment. |
| REWARD POINT |
You'll earn a shopping point for every JPY50 spent. which can be used for EROSTIKA ONLINE SHOP. 100points equals JPY100 in value. Points expire one year after they are earned |
| OTHERS | Read our TERMS OF USE. |
